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    1. Login at http://waterloowireless.com/
    2. Click the pencil button in the "Options" column to edit the hosting package
    3. Now use the "Emails" drop down menu to add additional email addresses to your hosting package (note that each email has a monthly cost), then save
    4. Check the box to agree to the Terms and Service and click the "Process Order" button
  • Key Points Log into HostingOS, under hosting packages in your account menu. Select Email€, then €œAdd Account€. Enter the email address and password you wish to add.

    Walkthrough
    1. Login at http://waterloowireless.com/
    2. Login to your package by clicking on the Login to package€ button (blue computer screen)
    3. Under the Email€ menu, select €œSections€œ
    4. Select Add Account
    5. Enter the email address and password you wish to use

  • After you have configured your email client is recommended to send yourself an email message. If you receive it, you have successfully configured the mail client.
  • You can login in to your Webmail account by following the instructions below:
    • Go to https://mail.megawire.com/mail/
    • In the text box labeled "Username", enter the email address for which you want to check email.
    • In the text box labeled "Password", enter your password.
    • Click on the "Log In" button.
    When the page refreshes, you should be logged into your Webmail account and able to check your email.
  • You can send and receive emails in Webmail by following the instructions below:
    • Go to: https://mail.megawire.com/mail/
    • In the text box labeled "Username", enter the email address for which you want to check email.
    • In the text box labeled "Password", enter your password for that email address
    • Click on the "Log In" button.

    Receiving Email:
    • Once logged into your account, either click on the "Mail" button (which looks like an envelope) on the left side menu or click on the "Inbox" button (which also looks like an envelope) on the top menu.
    • Any new messages will then show up, with the subject line written in bold letters.
    • Click on the email if you wish to read it.

    Sending Email:
    • Click on the "Compose" button on the top menu just next to the "Inbox" button.
    • A new window should pop up labeled "Message Composition".
    • Enter the recipient's email address in the "To" field, enter a subject in the "Subject" field and type your message in the "Text" field.
    • Once ready to send your message, click on the "Send Message" button at the bottom left hand side of the window.
  • You can send and receive emails in Webmail by following the instructions below:
    Key Points

    Incoming Mail Server: mail.yourdomain.tld

    Outgoing Mail Server:mail.yourdomain.tld

    SMTP port (outgoing): 25

    Alternative SMTP port (outgoing):1025

    POP3 Port (incoming): 110

    Username: Your email address (ex: jsmith@yourdomain.tld)

    Password: Enter your password

    Set "my outgoing server requires authentication" and use the same settings as your incoming email for your username and password.

    If you experience problems with connection to port 25, use our alternative SMTP port: 1025

    Walkthrough
    1. In €œOutlook Express€, under the Tools€ menu, select Accounts€
    2. Under the €œMail€ tab, select Add€ and then Mail€
    3. Enter your name in the Display Name€ field Ex: John Smith
    4. Enter your email address - example: jsmith@yourdomain.tld
    5. Select POP3 under “My incoming mail server is a ... “ option
    6. In both €œIncoming Mail and Outgoing Mail,€ enter mail.yourdomain.tld
    7. Enter your account name. Ex: jsmith@yourdomain.ca
    8. Enter your password
    9. Make sure the Remember password€ checkbox is selected
    10. Click Next then finish
    11. Highlight the account you created and click Properties€
    12. On the €œServers€ tab, select €œMy server requires authentication€, click Apply
    13. If your ISP blocks port 25, change it by going to the Advanced tab, change the "Outgoing mail(SMTP)" from "25" to "1025
  • You can send and receive emails in Webmail by following the instructions below:

    The Autoreply function allows you to configure the mail server to automatically reply with a pre-written message to the sender of an email that has sent a message to your email address. For example you could set up an Autoreply when you are out of office for a few days to alert those emailing you that you are away. The autoreply feature allows you to set a custom subject for your autoreply as well as set the text you want people emailing you to view.

    Walkthrough
    1. Login at http://www.waterloowireless.com/
    2. Click on the €œLogin to package€ button (blue computer screen)
    3. Under the €œSections€ menu, select Email€
    4. Select Show Accounts
    5. Click on €œOptions
    6. Click on €œAutoreply
    7. Define at least one autoreply message
    8. Select the autoreply message
    9. Click €œupdate button
  • You can send and receive emails in Webmail by following the instructions below: Key Points

    Incoming Mail Server: mail.yourdomain.tld

    Outgoing Mail Server: mail.yourdomain.tld

    SMTP port (outgoing) 25

    Alternative SMTP port (outgoing) 1025

    POP3 Port (incoming) 110

    Username: Your email address (ex: jsmith@yourdomain.tld)

    Password Enter your password

    Set "my outgoing server requires authentication" and use the same settings as your incoming email for your username and password.

    If you experience problems with connection to port 25, use our alternative SMTP port: 1025

    Walkthrough

    1. Open Mac Mail
    2. Click on "Preferences" from the Mail menu in the top toolbar.
    3. Click on the "Accounts" tab.
    4. Within the "Accounts" tab, click on the plus (+) sign in the bottom left corner to create your new account.
    5. Enter your full name
    6. Enter your email address
    7. Enter your password, click continue
    8. Incoming Server:
      1. From the “Account Type” dropdown, select POP
      2. Enter a description for this email account
      3. For Incoming mail server enter: mail.yourdomain.tld
      4. Under username enter your full email address (example: jsmith@yourdomain.tld)
      5. Enter your password
    9. Outgoing Mail Server:
      1. Enter a description
      2. Under “outgoing mail server” enter: mail.yourdomain.tld
      3. Mark “use authentication” checkbox
        1. under “user name” enter your full mail address
        2. enter your password
      4. Click continue
    10. Click create
    11. If SSL is enabled, you will have to disable it:
      1. For outgoing mail server (SMTP): on the bottom of the page, click on “Server Settings” button, uncheck the “Use secure sockets layer” checkbox
      2. For incoming mail server: under “Advanced” tab, uncheck “Use SSL” option
    12. If your ISP blocks the port 25: click on the server settings on the bottom of the page, under “server port” change the port from 25 to 1025
  • Key Points

    Incoming Mail Server: mail.yourdomain.tld

    Outgoing Mail Server: mail.yourdomain.tld

    SMTP port (outgoing) 25

    Alternative SMTP port (outgoing) 1025

    POP3 Port (incoming) 110

    Username: Your email address (ex: jsmith@yourdomain.tld)

    Password Enter your password

    Set "my outgoing server requires authentication" and use the same settings as your incoming email for your username and password.

    If you experience problems with connection to port 25, use our alternative SMTP port: 1025

    Walkthrough

    Adding an email account

    1. Go to “Settings” and select “Mail, Contacts, Calendars”
    2. Select “Add New Account”, then “Other”, then “Add Mail Account”
    3. Enter your name, email address and password
    4. Select either “IMAP” or “POP”
    5. In the “Incoming” and “Outgoing (SMTP) Mail Servers”, enter mail.yourdomain.tld in the Hostname, your email address and your password
    6. Your iPhone will verify your settings – if it fails, turn SSL off (this may need to be done twice for incoming and outgoing servers)

    Troubleshooting problems with your email

    1. If your ISP blocks port 25:
    2. Go to “Settings”, then “Mail, Contacts, Calendars”, then select your email account
    3. Select “Advanced” and change the port to 1025
    4. If that doesn’t work, in “Advanced” select the SMTP server and select the last (default) server

    Enabling IMAP folders

    1. Go to “Settings”, then “Mail, Contacts, Calendars”, then select your email account
    2. Go to “Advanced”
    3. For the IMAP Path Prefix enter INBOX in all capital letters
    4. To store your “Sent” and “Draft” messages on the server, then select “On the Server” under “Mailbox Behaviors”

    Important Note

    If our recommended settings do not work, contact your cell provider to see if they need to use custom settings from your carrier.
  • Key Points

    Incoming Mail Server: mail.yourdomain.tld

    Outgoing Mail Server: mail.yourdomain.tld

    SMTP port (outgoing) 25

    Alternative SMTP port (outgoing) 1025

    POP3 Port (incoming) 110

    Username: Your email address (ex: jsmith@yourdomain.tld)

    Password Enter your password

    Set "my outgoing server requires authentication" and use the same settings as your incoming email for your username and password.

    If you experience problems with connection to port 25, use our alternative SMTP port: 1025

    Walkthrough

    1. In Microsoft Outlook, click on the "Tools" menu at the top and select "Account Settings".
    2. Under "E-mail",
    3. Click on the "New…" button on the top
    4. Check the “Manually configure server settings or additional server types” checkbox on the bottom of the page, click Next
    5. Select “Internet E-mail” option, click next
    6. Enter your name - example: John Smith
    7. Enter your email address - example: jsmith@yourdomain.tld
    8. Under “Account Type” select "POP3”
    9. Under incoming mail server enter: mail.yourdomain.tld
    10. 10. Under outgoing mail server (SMTP) enter: mail.yourdomain.tld
    11. Enter your username – example: jsmith@yourdomain.tld
    12. Enter your password
    13. Mark the “Remember password” checkbox
    14. Press the “Test account settings settings ...” button to see if you entered the correct information
    15. Click on the "More Settings" button at the bottom right hand side.
    16. Select the "Outgoing Server" tab and put a checkmark in the text box labeled "My outgoing server (SMTP) requires authentication".
    17. If your ISP blocks the port 25, select the "Advanced" tab and change the "Outgoing server (SMTP)" from "25" to "1025".
  • Key Points

    Incoming Mail Server: mail.yourdomain.tld

    Outgoing Mail Server: mail.yourdomain.tld

    SMTP port (outgoing) 25

    Alternative SMTP port (outgoing) 1025

    POP3 Port (incoming) 110

    Username: Your email address (ex: jsmith@yourdomain.tld)

    Password Enter your password

    Set "my outgoing server requires authentication" and use the same settings as your incoming email for your username and password.

    If you experience problems with connection to port 25, use our alternative SMTP port: 1025

    Walkthrough

    These are general guidelines; the steps could be different for your specific phone model. Contact the manufacturer if you need assistance.

    1. Open “E-Mail Settings” on your Blackberry home screen
    2. Click “Add An Email Account”
    3. Enter your email address (Ex: jsmith@yourdomain.tld)
    4. Enter your password
    5. Click “Next”
    6. If the information entered was correct, your phone will show a Success message and the configured email account will be added to your BlackBerry home screen.
    7. Click Finish.

    On some phone models, there will be a message saying that the wizard is not able to configure the account. Follow these steps to configure them:

    1. When prompted, select “I will provide the settings to add this email account”, click next
    2. Select “Internet Service Provider Email (POP/IMAP)”
    3. Select “Provide the Settings”
    4. Under username enter your full email address (Ex: jsmith@yourdomain.tld)
    5. Enter your password
    6. Under “email server” enter : mail.yourdomain.tld
    7. Click Ok.
  • You can enable or disable this option by following these steps:

    1. Login at http://www.waterloowireless.com/
    2. Login to your package by clicking on the €œLogin to package€ button (blue computer screen)
    3. Under the €œSections menu, select €œEmail€
    4. Select Show Accounts
    5. Click on €œOptions
    6. Click on €œVirus Detection
    7. Click Enable
  • Internet Message Access Protocol (IMAP) is one of the two protocols used to connect to mail servers. It allows emails to be synchronized across multiple computers, devices and the host server. IMAP works with the server to update your email in real-time. IMAP also uses folders to organize messages.

    You will need to setup your clients to use IMAP when you use more devices linked to the same mailbox.

    IMAP Setting Summary

    If you experience problems with connection to port 25, use our alternative SMTP port: 1025

    Set "my outgoing server requires authentication" and use the same settings as your incoming email for your username and password.

    Password

    Enter your password

    Username:

    Your email address (ex: jsmith@example.ca)

    IMAP Port (incoming)

    143

    Alternative SMTP port (outgoing)

    1025

    SMTP port (outgoing)

    25

    Outgoing Mail Server:

    mail.yourdomain.tld

    Incoming Mail Server:

    mail.yourdomain.tld

    Setting an email client to use IMAP is similar to POP, you just select IMAP instead of POP and change the port number to be 143.

  • Incoming Mail Server: mail.yourdomain.tld

    Outgoing Mail Server:mail.yourdomain.tld

    SMTP port (outgoing): 25

    Alternative SMTP port (outgoing):1025

    POP3 Port (incoming): 110

    Username: Your email address (ex: jsmith@yourdomain.tld)

    Password: Enter your password

    Set "my outgoing server requires authentication" and use the same settings as your incoming email for your username and password.

    If you experience problems with connection to port 25, use our alternative SMTP port: 1025

  • Our system allows email messages up to 20 MB in size including all attachments. All email servers are configured differently and some providers may reject messages of this size.
  • This feature allows you to forward a copy of emails received by your current e-mail account to another e-mail address of your choice.

    Walkthrough

    1. Login at http://www.waterloowireless.com/
    2. Click on the €œLogin to package€ button (blue computer screen)
    3. Under the €œSections€ menu, select €œEmail€.
    4. Select Show Accounts€
    5. Click on Options€
    6. Click on forwarding
    7. Add the email(s) you want to forward email to
  • Internet Message Access Protocol (IMAP) is one of the two protocols used to connect to mail servers. It allows emails to be synchronized across multiple computers, devices and the host server. IMAP works with the server to update your email in real-time. IMAP also uses folders to organize messages.

    You will need to setup your clients to use IMAP when you use more devices linked to the same mailbox.

    IMAP Setting Summary

    If you experience problems with connection to port 25, use our alternative SMTP port: 1025

    Set "my outgoing server requires authentication" and use the same settings as your incoming email for your username and password.

    Password

    Enter your password

    Username:

    Your email address (ex: jsmith@example.ca)

    IMAP Port (incoming)

    143

    Alternative SMTP port (outgoing)

    1025

    SMTP port (outgoing)

    25

    Outgoing Mail Server:

    mail.yourdomain.tld

    Incoming Mail Server:

    mail.yourdomain.tld

    Setting an email client to use IMAP is similar to POP, you just select IMAP instead of POP and change the port number to be 143.

  • The spam filter function allows you to prevent unsolicited email (spam) from reaching your mailbox. By enabling spam filtering on an account, every email which enters your inbox is evaluated and assigned a point value by an automated filter, based on the subject, message headers and content. If the point total is over a certain value, the email is categorized as spam.

    You can enable spam filtering by following these steps:

    Walktrough

    1. Login at http://www.waterloowireless.com/
    2. Click the Login to package button (blue computer screen)
    3. Under the Sections menu, select Email
    4. Select €œShow Accounts
    5. Click on Options€
    6. Click on Spam Filte€r
    7. Click enable
  • Please ensure your outgoing (SMTP) server is set to mail.yourdomain.tld. Our outgoing mail server requires authentication, so use the same login information as your incoming mail server in order to send email.

    If you have done this and you are still encountering errors, it may be that your ISP is blocking our outgoing mail server port number as a security measure. In the advanced options of your email program, try changing the outgoing mail server port number from 25 (the default setting) to 1025 (our alternative).

  • You can use one of our domains in conjunction with Microsoft's Exchange email service. After registering the domain and initiating the Exchange service with Microsoft, take the following steps:

    1. Go to the Domain Manager
    2. Click on the domain you wish to use to see the Domain Details page
    3. Go to "Manage Advanced DNS Records"
    4. You will be asked to add a TXT record to verify that you are the owner of the domain

    After completing this process, you should be able to proceed with setting up Exchange with Microsoft.

  • To setup email on your Android device:

    1. Go to Menu > System Settings > Accounts, then select "Add account"



    2. Input your username (email address that you've set up) and password


    3. Select POP or IMAP, whichever you prefer


    4. Input the following information: Username (your email address), Password (for the email), Server (mail.domain.tld - where "domain.tld" is your domain)
      With IMAP:


      With POP:


    5. On the next screen, setup your outgoing (SMTP) mail server with the following information: Server (mail.domain.tld - where "domain.tld" is your domain), Port 25 (1025 if your ISP blocks this port), Select "Require Sign-In", your Username (email address that you set up) and Password (for the email)


    6. You can now set your inbox checking frequency and name for the email account. You're done!
  • To change the password for a hosted email account:

    1. Log in to the Hosting OS for the hosted domain
    2. Select Email > Show Accounts
    3. Click "Options" on the desired account
    4. Enter, and confirm, the new password